Unless otherwise requested: 1-All price are in USD
or RMB/CNY 2-All prices are FOB
Required deposits:
For Antiques and AHD production items: 10% of estimated
container value to confirm order
Roughly (20ft/40ft/40HC): 1,000 / 1,500 / 2,000 USD; 60% of container value
to ship order; 30% against documentation. For Custom Production: 40% upon sample/design confirmation
to begin production 40% to ship order 20% against documentation
Do you guys have minimum order quantities?
Yes. To ensure the integrity of your product during
shipping we recommend that you order at least a 20ft
container. For soft items, such as textiles, we require an order of at least
100pcs. Such soft items will be sent by air cargo.
Exceptions are possible, please check with us... we do even drop ship single
items if required.
How can I be sure of the product's quality?
AHD has a professional quality control system
that is in accordance with the highest international quality standards. AHD
strongly believes that the best way to prevent quality problems is to work
with the best factories. We also do our due diligence. AHD employs a three
layer quality assurance system for sampling & production runs: Pre-assembly
inspection Post-assembly inspection Finishing inspection We'll keep you
updated throughout the process and provide a detailed final quality report.
Asian Home Deco also provides quality assurance through the product
packaging and container loading processes. We provide a detailed
Container Loading Report for each container we ship. Download here
a sample of our Container Loading Report
How do you pack the product?
We adapt the packing to your needs. Let us know your
requirements.
For furniture If no special packing is required by you, standard packing
with foam paper and three layer cardboard is applied for furniture. For
statues Stone statues all have a wooden crate built around them. Exceptions
are overly small stone items which are well wrapped with foam paper and
overly large stone statues - meaning statues that are more the seven feet in
height or take up more than 3/4 of a cubic meter - which will be loaded
directly into the container. Most brass items will be wrapped in foam paper.
Special packaging, such as palletisation is available upon request.
Can you arrange for shipping and logistics?
Our Shipping services include: Antique inspection,
Container booking, Container Loading, Inland transportation, Fumigation,
Chinese Customs clearance, Documentation: (Bill of Lading, Invoice, Packing
List, Form A - where required, Fumigation, Packing Declaration) Documents
delivering by UPS, or DHL. Shipping insurance is available at customer’s
request.
Orders that contain no production items can be shipped within two weeks from
receipt of second down payment. For orders that contain production items, a
production time of 3-5 weeks (depending on quantity and difficulty of
production) is needed. Shipping time to the west coast of the United States
is generally about three weeks and to other destinations an additional 1-2
weeks is needed. We generally arrange shipping however we will ship your
container by the steamship line of your choice. All Chinese inland freight,
customs clearance, packaging and container loading is grouped together and
charged at standard international rates. AHD normally does not clear customs
at the destination port, nor schedule the shipping from the destination port
to the registered consignee address. We have found in the past that it is
quicker, easier and cheaper to handle this from the destination location.
However, if requested we can provide this service as well - some additional
fees may apply. Inability to take possession of Container If for any reason
a customer cannot take possession of an ordered container once it has
reached its destination, then the customer shall be held responsible for all
costs incurred.
What happens if some product arrives damaged?
AHD takes the upmost care in handling your goods. From
packing the individual item to loading the container we insure great care is
taken. We provide you with a Container Loading Report which is used to
inform you of the packaging and loading process. However if you are not
satisfied with the handling of your items, assuming no abnormal occurrences,
please use our Claims Credit Request to report any damage to your product
incurred during shipping. If any product arrives completely destroyed AHD
will replace it 100% and the item will be shipped with your next order.
What if I order too much?
If you over order (I know we've got a lot of great
furniture!), but don't want to ship two containers at this time, we'll
inform the you and request a priority packing list (a list that states which
items must be loaded, and one that states which items may be left behind).
Such list may be mailed to Asian Home Deco within 5 working days of receipt
of a request for such list. Should the customer fail to provide such list,
AHD will provide a priority packing list to you and allow two working days
for approval. If we receive no approval, we will send the container
according to AHD's priority packing list. Customers may indicate if they
wish excluded items to be considered as backorders or have the product
released to be made available for sale to AHD's other clients. Backorders
shall always take precedence over any new order received.
We can try to refund "over-bought" items, but better is to store them in our
warehouse till your next container leaves. We can supply free storage
limited in time and space though.
What if I don't order enough?
If for whatever reason you cannot fill the container, you
can choose to send an LCL (less than full container load) or request AHD to
select pieces on your behalf. LCL - due to an increased probability of
product damage during shipping an LCL, AHD's normal shipping guarantee will
not apply. We strongly recommend you to fill at least a 20' container.
Is my information secure?
AHD values your privacy by protecting and properly
managing any personal information you provide us with. We ensure you that we
will do everything within our power using data encryption to keep your
information from prying eyes. Additionally we guarantee that we will never
sell or share information collected with any other business entities. Your
account If you use the Site, you are responsible for maintaining the
confidentiality of your account name and password and for restricting access
to your computer, and you agree to accept responsibility for all activities
that occur under My Account or password. We reserve the right to refuse
service, terminate accounts, remove or edit content, or cancel orders in our
sole discretion.
If still have more questions, then do not hesitate to contact us
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